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Return and Refund Policy
Effective Date: 26 January 2025
At Poorva Foods, customer satisfaction is our top priority. We strive to ensure that you have a pleasant shopping experience with us. If you are not entirely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the terms and conditions for returning items and obtaining refunds.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unopened, and in its original packaging.
- The item must be returned within 10 days of the delivery date.
- A valid proof of purchase, such as an order confirmation or receipt, must be provided.
- Perishable goods, such as fresh food items, are not eligible for return unless they arrive damaged or defective.
2. Non-Returnable Items
Certain items are non-returnable. These include:
- Perishable goods (e.g., food items with short shelf lives).
- Items on sale or purchased during special promotions.
- Opened or partially used products.
- Products damaged due to misuse, mishandling, or improper storage.
3. Return Process
If you wish to return an eligible item, follow these steps:
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Contact Us: Email us at [Insert Email Address] or call us at [Insert Phone Number] within 10 days of receiving the product to initiate a return request. Provide your order number and details about the product you wish to return.
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Await Approval: Our customer service team will review your request and notify you of the approval or rejection of your return.
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Prepare the Package: If approved, carefully pack the item in its original packaging to prevent damage during transit. Include a copy of your proof of purchase.
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Ship the Item: Send the package to the address provided by our customer service team. You are responsible for covering the shipping costs unless the return is due to our error (e.g., wrong or defective item received).
4. Refund Policy
4.1 Refund Eligibility
Refunds will be issued in the following cases:
- The product was damaged or defective upon arrival.
- An incorrect item was delivered.
- The product is returned in its original condition within the specified return window.
4.2 Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
4.3 Partial Refunds
Partial refunds may be granted in the following cases:
- The returned item shows signs of use or is not in its original condition.
- Missing components (e.g., labels, packaging, or accessories).
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, contact us at [Insert Email Address] or [Insert Phone Number]. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery. Provide photographs of the damaged item and packaging to help us process your claim quickly. We will arrange a replacement or refund at no additional cost.
7. Shipping Costs
- Customer Responsibility: For non-defective returns, the customer is responsible for the return shipping costs.
- Our Responsibility: If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.
8. Late or Missing Refunds
If you have not received your refund within 10 business days of approval:
- Check with your bank or credit card company, as processing times may vary.
- If the issue persists, contact us at [Insert Email Address] for assistance.
9. Cancellation Policy
Orders can be canceled before they are shipped. If you wish to cancel your order, contact us immediately. Once the order has been shipped, cancellations are no longer possible, and the standard return process will apply.
10. Contact Us
For questions or concerns about our Return and Refund Policy, feel free to contact us:
Poorva Foods
C-122, 2nd Gate Industrial Area, Gokul Road, Hubli
State: Karnataka
District: Dharwad
PIN : 580030
Email: info@pooravfoods.in
Phone: 9964195905
Thank you for choosing Poorva Foods. We appreciate your trust and are committed to providing you with the best possible shopping experience.